Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the Repair Manager platform ("Service"), operated by [INSERT COMPANY NAME] (ABN: [INSERT ABN]) ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

If you are using the Service on behalf of a business or organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Definitions

• "Service" — the Repair Manager software-as-a-service (SaaS) platform, including all web interfaces, APIs, and associated tools
• "User" — any individual with an account on the Service
• "Organisation" — a company or business entity that has registered on the platform and has one or more Users
• "Beta Program" — the early access program currently in operation, during which the Service is provided to founding Users before general availability
• "Content" — data, documents, files, records, and information that Users create or upload to the Service
• "Founding Rate" — the discounted pricing offered to Beta Program participants as recognition for early adoption and feedback contributions

3. Account Terms

• You must provide accurate, current, and complete information when creating an account
• Each account is for one individual — accounts must not be shared between multiple people
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorised access to your account
• You must be at least 18 years of age to use the Service
• You are responsible for all activity that occurs under your account, whether or not authorised by you

4. Beta Program Terms

The Service is currently in a Beta Program. The following terms apply during this period.

4.1 Beta Status

The Service is in active development. Features may change, be added, or removed without prior notice during the Beta Program. We will make reasonable efforts to communicate significant changes.

4.2 Feedback Commitment

Beta Program participants agree to:

• Participate in periodic feedback sessions when reasonably requested (typically 30-60 minutes per session, no more than once per month)
• Provide honest feedback about their experience using the platform in their building and construction business
• Report bugs, usability issues, and workflow gaps they encounter during use

Feedback sessions are conducted to help us build a better product. Participation is appreciated and helps shape the platform.

4.3 Founding Rate Pricing

Beta Program participants are offered a Founding Rate as recognition for early adoption, risk tolerance, and feedback contributions. This rate is:

• Locked in for the duration of the Beta Program
• Offered as a discounted rate compared to the pricing that will apply after general availability
• Subject to a reasonable transition period if pricing changes after the Beta Program ends — we will provide at least 60 days notice before any founding rate expires

4.4 Availability and SLA

No uptime service level agreement (SLA) applies during the Beta Program. We will provide best-effort availability and will communicate planned maintenance and known outages.

4.5 Data Continuity

Data entered during the Beta Program will be preserved when the Service transitions to general availability. We will not delete Beta Program data without reasonable notice and a data export opportunity.

5. Service Usage

5.1 Permitted Uses

The Service is designed for use by Australian building and construction businesses for:

• Job management — creating, tracking, and completing building and repair jobs
• Invoicing — generating, sending, and tracking customer and supplier invoices
• Trade compliance tracking — managing licences, certifications, and hold points
• Insurance claim management — tracking claim references, scope, and approvals
• Customer and supplier communication via the platform

5.2 Prohibited Uses

You must not use the Service to:

• Violate any applicable law or regulation
• Engage in data scraping, automated access, or bulk data extraction without written permission
• Circumvent, bypass, or tamper with access controls, authentication, or security features
• Store or process personal information unrelated to your building and construction business operations
• Upload malicious code, viruses, or any content designed to disrupt or damage the Service
• Impersonate another person or organisation
• Use the Service in a manner that places unreasonable load on our infrastructure

6. Data Handling

6.1 Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you agree to our Privacy Policy.

6.2 Data Ownership

You own your Content. We do not claim ownership of data, records, or documents you create or upload. We store and process your Content solely to provide the Service.

6.3 Data Export

You may request an export of your data at any time by contacting us at [INSERT CONTACT EMAIL]. We will provide your data in a machine-readable format within a reasonable timeframe.

6.4 Data Deletion

You may request deletion of your account and associated data at any time. We will complete deletion requests within 30 days of receipt. Some records may be retained where required by law (for example, financial records for taxation purposes).

7. Intellectual Property

Repair Manager owns all intellectual property rights in the Service, including the software, designs, interfaces, algorithms, and documentation.

You retain all intellectual property rights in your Content. By using the Service, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, process, and transmit your Content solely for the purpose of providing and improving the Service.

We will not use your Content to train machine learning models, share it with third parties for advertising, or use it for any purpose beyond providing the Service and complying with legal obligations.

8. Payment Terms

During the Beta Program, pricing is as agreed individually with each Organisation at onboarding. Pricing details, billing frequency, and payment methods will be confirmed in writing before any charges are applied.

We use third-party payment processors to handle billing. By providing payment details, you agree to the payment processor's terms of service.

Pricing after the Beta Program ends will be communicated with at least 60 days notice. The Founding Rate will be honoured for the period described in section 4.3.

9. Limitation of Liability

To the extent permitted by Australian Consumer Law and applicable law:

• The Service is provided "as is" during the Beta Program, without warranty of fitness for any particular purpose
• We do not warrant that the Service will be error-free, uninterrupted, or that all features will meet your specific requirements
• Our liability to you for any claim arising out of or in connection with the Service is limited to the total fees paid by you in the 12 months preceding the claim
• We exclude liability for consequential, indirect, special, or incidental damages, loss of data, or loss of business opportunity, to the extent permitted by law

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth), Schedule 2 (Australian Consumer Law), or any other applicable law that cannot be excluded, restricted, or modified.

If you are a consumer under the Australian Consumer Law, you have statutory guarantees that cannot be waived by contract. Where we are permitted to limit our liability for breach of a statutory guarantee, our liability is limited (at our election) to re-supplying the service or paying the cost of having the service supplied again.

11. Termination

11.1 Termination by You

You may terminate your account and subscription at any time by contacting us with 30 days written notice at [INSERT CONTACT EMAIL].

11.2 Termination by Us

We may suspend or terminate your account:

• For material breach of these Terms (with 14 days notice to remedy where possible)
• Immediately for serious breaches (illegal activity, fraud, data exfiltration)
• With 30 days notice for operational reasons

11.3 Post-Termination

After termination, you will have 30 days to export your data. After this period, data may be deleted from our systems. Financial records required by law may be retained for the legally required period.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia, and any courts with jurisdiction to hear appeals from those courts.

13. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days notice by email or prominent notice within the Service.

If you do not agree to the updated Terms, you must stop using the Service before the effective date of the changes. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15. Contact Us

For questions about these Terms, contact: